A Ray Textiles was created by the sincere demand from Insurance Carriers, contractors and homeowners to have courteous, professional customer service and soft-goods cleaning at a far more reasonable price than had been previously available to consumers. Major National franchise services tend to have invoices 30-50% more than A Ray Textiles. The owners of A Ray Textiles have always believed in fair pricing for top-notch, personalized and honest service, saving the insurance carrier and homeowner thousands per claim, but with far less hassle

A Ray Textiles operates throughout the entire state of Florida and into South Georgia. We independently own a 10,000 sqft. processing plant in Orlando, Fl and own/operate two dry cleaning locations.

Our inventory systems, process and invoices are the most transparent in the market with few, if any, confusing and profitable line items some other companies often use to inflate your bill. We are typically paid for our services through insurance companies and A Ray Textiles will NEVER hold a policy-holder's soft goods "hostage" until we are paid like most textile services continue to do. We trust both our Carrier partners and their policy holders. At A Ray we still believe a handshake and one's word still mean something.

As well, A Ray Textiles keeps our bills exceptionally low by carefully examining ALL items in an affected residence and separating the items which are:

Completely unaffected, whereas there is no need for our specialized services

Self-cleanable, whereas we will instruct as to the best method of cleaning

Affected by the loss, whereas they will be meticulously inventoried and professionally cleaned by A Ray Textiles

Non-salvageable, whereas your insurance provider works with you on a replacement value

Typically, once we are assigned to you, usually by your contractor or insurance company, we share in a short discussion to see what your needs truly are. Not only your needs for textile work, but also to help you understand the entire claims process and where we fit within it.

We will then walk with you through your home and designate areas that have been affected by the loss which occurred, taking pictures of each room. From here we can easily let the homeowner know which of your textile items have been affected by the loss that we will professionally clean/dry clean.

Here is a list of soft good/textiles/garments that we can professionally clean from the likes of all odors, smoke, soot, mold, biohazardous materials and water (if items we extract cannot come 100% clean for whatever reason we will not charge for them):

 

We will discuss with you the areas of your home where textiles were not affected and if they can be simply cleaned at home so that there are less items being removed. Depending on the severity of your fire, mold or water loss, there may be items destroyed to the point they cannot be restored. We will carefully itemize these "non-restorable" items for you and submit the list to the insurance company for the replacement value process.

Your A Ray Textiles representative will ask if there are items we could process as a rush order so that you are not left without essential items for school, church, work, etc. The remainder of the items to be carefully removed for professional cleaning services will be brought back to you at a date to be coordinated by the homeowner, the contractor and adjuster so as not to be returned to a home still being serviced for overall cleaning and to prevent any cross contamination. From there, we maintain an open line of communication with all parties until your items are returned and you are 100% completely satisfied with our service.